Contact Smooth Spins Casino

How We Can Help

This page is intended for general enquiries directed to the editorial and administrative team behind smooth-spins.org.uk. If you have a question about the content published on this site, wish to report an inaccuracy, or need clarification on how we review and present casino information, this is the right place to reach us.

Please note that Smooth Spins Casino is an independent information resource. We do not operate casino accounts, process deposits or withdrawals, handle KYC verification, or manage bonuses on behalf of any third-party operator. For account-specific matters — including payment queries, identity verification, or dispute resolution — you must contact the relevant licensed operator directly through the support channels listed on their platform.

Available Contact Channels

The primary way to reach the editorial team is through the contact form on this page. We monitor submissions during standard business hours, Monday to Friday. For reference materials, partnership enquiries, or press-related requests, you may also use the email address listed in the footer of this website.

We do not operate live chat or telephone support. Social media channels, where available, are used for content updates and are not monitored as a customer service queue.

Response Times

We aim to respond to all enquiries within 2–3 business days. During periods of high volume — such as following a major site update or industry event — response times may extend to 5 business days. We appreciate your patience and will always aim to provide a considered, accurate reply rather than a fast but unhelpful one.

What to Include in Your Message

To help us handle your request efficiently, please include the following in your message:

  • A clear subject or brief description of your enquiry
  • The URL of the page your question relates to, if applicable
  • Any relevant context that would help us understand the issue

Please do not include account passwords, full payment card numbers, or other sensitive personal credentials in your message. We have no need for such information and cannot be responsible for data shared unnecessarily.

Confidentiality of Your Enquiry

Any personal data you provide when contacting us — such as your name and email address — will be used solely to process and respond to your enquiry. We do not sell or share contact data with third parties for marketing purposes. For full details on how we handle personal information, please refer to our Privacy Policy.

What We Do Not Handle

To avoid any misunderstanding, please be aware that we are unable to assist with the following:

  • Unlocking or closing third-party casino accounts
  • Reversing transactions made on external platforms
  • Intervening in disputes between players and operators
  • Providing legal or financial advice

For responsible gambling support and crisis assistance, please visit our Responsible Gambling page, which lists relevant types of support organisations.

Getting in Touch

Use the form below to send your message. We review all submissions and will follow up via the email address you provide.

Send a Message